SUPPORT

Frequently Asked Questions

Quick answers for setup, operation, and after-sales support.

How do I choose the right steam cleaner model?

Start from your main usage scenario: floor care, fabric cleaning, or mixed household use. If you are unsure, contact support with your target area and cleaning frequency.

What is the recommended maintenance cycle?

Rinse the tank after each use, wipe attachments weekly, and perform a deeper descaling process monthly for frequent usage.

Do you provide replacement parts?

Yes. We provide replacement accessories and consumables. Please share your model number and purchase channel when requesting parts.

How quickly can support respond?

Most requests are replied to within one business day. Urgent requests can also be handled by phone or WhatsApp.