SUPPORT
Frequently Asked Questions
Quick answers for setup, operation, and after-sales support.
How do I choose the right steam cleaner model?
Start from your main usage scenario: floor care, fabric cleaning, or mixed household use. Consider your target area size, cleaning frequency, and surface types. If you are unsure, contact support at sales@cleaningsteamer.com with your requirements and we will recommend the best model.
What is the recommended maintenance cycle?
Rinse the tank after each use, wipe attachments weekly, and perform a deeper descaling process monthly for frequent usage. Always use clean water and avoid chemical cleaners unless specified in the product manual.
Do you provide replacement parts?
Yes. We provide replacement accessories and consumables for all steam cleaning appliances. Please share your model number and purchase channel when requesting parts via email at sales@cleaningsteamer.com.
What is the minimum order quantity for OEM/ODM?
We accept flexible MOQ for OEM/ODM orders. Sample customization is available before bulk production. Contact us at sales@cleaningsteamer.com to discuss your specific requirements for custom branding, packaging, and design.
What certifications do your steam cleaning appliances have?
Our products are certified by 3C, GS, CE, EMC, CB, UL, and ETL -- ready for Europe, America, and Asia markets. Certifications vary by model; check individual product pages for specific certification details.
How quickly can support respond?
Most requests are replied to within one business day. Urgent requests can also be handled by phone or WhatsApp. For after-sales support, email sales@cleaningsteamer.com with your model number and issue description.